Tired of the chaos that comes with trying to manage procurement in Jira Service Management? If you're nodding your head, you're not alone. JSM doesn’t make it easy to handle procurement processes. Raising tickets, tracking issues, and a lot of manual effort hardly make the process smooth. But what if there was a way to transform these complex workflows within JSM into a truly holistic internal procurement solution? Enter, integrated shopping solutions.

JSM and internal procurement: A match not made in heaven 😩

Let’s face it, procurement within JSM can be a nightmare. It’s complex, hard to track, and frustrating to say the least. To make it work, you’d need to spend copious amounts of time creating automation options for linking Jira Assets and internal procurement requests. And even then, you’d still need someone to keep tabs on everything, which requires endless manual processes. Plus, it’s not exactly nice to look at. That’s everything you don’t want when it comes to procurement.

Manual processes are truly a recipe for disaster. The more manual steps you have, the higher the chance of mistakes. You’re relying on someone to keep track of tickets and Jira Asset requests, which could easily be missed or delayed. Not only does that make procurement way more difficult than it needs to be, but it can also leave your employees feeling frustrated if their ticket requests aren’t picked up. 

Employees can easily raise tickets to request new laptops or gadgets from your Jira Asset inventory, but there’s no guidance on how many you have available. What if two employees request an Apple MacBook and you only have one left? This level of inaccuracy means workflows can get messy, and fast. Departments don’t have a clear overview of assets or their quantities in one place, leading to errors, miscommunications, and duplicated tickets.

Even if you did decide which employee could purchase your last remaining MacBook, how do you integrate this information into your Jira Asset inventory? There’s very little automation. That means someone needs to manually input purchased Assets to make sure everything aligns. And that also means the risk of inventory errors is even higher.

Thankfully, there’s a way to skip past these challenges. Integrated shopping solutions like Shoppie take procurement in JSM to new levels, bringing smooth, centralized management to the forefront. It integrates seamlessly with Jira Assets, giving you accurate, automated overviews and management of your assets in one place.

Transforming JSM workflows with integrated shopping solutions ✨

Centralized procurement activities: One stop shop 🛍️

Unified JSM platform: Everything in one place

Imagine having all JSM internal procurement activities on one platform. Easy access and management become the norm, not the exception. With a unified platform, all internal procurement-related tasks, from raising tickets to payment invoices, are conducted in one system. This means no more switching between different tools or platforms to complete a single task. Everything you need is in one place, making the procurement process more efficient and less error-prone. 

Centralized data: Visibility and control

Aggregating Asset data from various Object Types into JSM gives you better visibility and control. Know what’s in stock and what’s been ordered at a glance.

Centralized data means that all information related to procurement is stored in one place. This improves visibility, as everyone can quickly see your entire inventory, including quantities. If a particular item is out of stock, your employees won’t be able to purchase it. Rather than, for example, raising a ticket in JSM, waiting for it to be picked up by the JSM agent, only to be told a week or so later that the laptop they’re expecting isn’t available. Integrated shopping solutions give people the information they need right away, streamlining workflows and limiting inaccuracies. 

Shoppie, for instance, centralizes JSM procurement into one easy-to-use platform. It gives you and your team full visibility of all available items in real-time. People can see exactly what you have and submit their orders right there and then. Plus, it integrates with Jira Assets to move purchased assets over to your inventory right away. No more manual updates!

Automated workflows: Speed and accuracy 🚀

Automated approvals: Fast-track requests

Speed up the approval process for purchase requests. No more waiting for manual sign-offs. Automated approval processes mean that purchase requests can be quickly routed to the appropriate person for approval. This reduces delays caused by waiting for manual sign-offs from tickets in JSM and ensures that purchases are approved in a timely manner.

Inventory management: always stocked

With Shoppie stock levels can be monitored in real-time and get automatically updated once an Asset has been purchased. As soon as your employee has checked out on an item, Shoppie updates the quantity so that anyone browsing your inventory knows exactly what’s left. Not only does this save you the time and effort of updating stock levels, but it also keeps everything accurate from the employee side, so teams know what they can and can’t purchase.

Enhancing visibility and communication: Teamwork makes the dream work 🤝

One-stop-shop: Make procurement beautiful

Procurement in JSM isn’t exactly visually appealing. Sure, your internal teams can see what Jira Assets you have, but there’s no imagery or finer details on things like RAM storage, processing power, or quantities available. JSM is highly technical by default, which doesn’t give your employees the online shop experience they need to make procurement as seamless as possible. This can make it difficult to navigate, ultimately steering your employees away from using it.

Integrated shopping solutions transform your JSM space into something that’s not only nice to look at, but offers the functionality and ease of use your teams so desperately need. Shoppie lets you add even more information about your Assets, including visually-appealing imagery and need-to-know information about individual Assets. This makes sure your teams know exactly what they’re ordering, reducing the risk of wrong orders.

Shoppie also makes internal procurement fun, mimicking the look and feel of an online shopping experience. Its ease of use means any employee can easily navigate through your inventory, find what they need, and purchase it in a few minutes.. And that means greater productivity all round!

Collaborative tools: Work together

Use integrated shopping tools to streamline and simplify JSM procurement and workflows, boosting collaboration across departments. Shoppie lets you do just that. It creates a centralized hub of Jira Assets and opens up catalogs to customers, internal teams, and anonymous users. Take JSM beyond procurement and create collaboration across all Asset management workflows. Employees can browse catalogs for everything from computer equipment to business cars. Plus, you can create unlimited personalized catalogs, for teams in different regions and departments, making it easy to find what’s needed for everyone across your business.

Wrapping it up 🎁

Integrated shopping solutions are the key to streamlining workflows and overcoming inefficiencies. By centralizing procurement activities, automating workflows, enhancing collaboration, and improving data accuracy, Shoppie transforms JSM’s native capabilities into a powerful procurement solution for Jira Assets. 

Ready to see how Shoppie can revolutionize your workflow? Check out more about Shoppie and get in touch with Caelor for a demo. Discover how you can bring efficiency and ease to your JSM procurement processes today!